Shipping:

We dispatch our deliveries after the received payment via DHL within five working days. The DHL PREMIUM delivery costs for the particular country depend on the zone:

Zone 1: Germany

Price: 5.90€

Zone 2 (EU): Belgium, Denmark, France, Luxemburg, Monaco, Netherlands, Austria, Poland, Czech Republic

Price: 12.50€

Zone 3: Switzerland, Norway

Price: 17.50€

Zone 4: United Kingdom, Italy, Sweden, Slovakia, Slovenia, Spain

Price: 13.50€

Zone 5 (EU): Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Rumania, Cyprus

Price: 14.00€

Zone 6: Israel, Russia, Turkey

Price: 27.50€

Zone 7: Canada

Price: 50.00€ (includes an additional fee for delivery difficulties in line with the Corona crisis)

Zone 8: Australia

Price: 38.00€

Zone 9: USA (Corona surcharge)

Price: 48.50€ (includes an additional DHL fee of 16€ due to the current Corona crisis in the US)

For all countries beyond Germany we offer the DHL PREMIUM delivery service. For orders from non-European countries, your delivery may be subject to local customs and taxes. The additional costs for the legal import, have to be paid by the customer without any authorities from us. In case of further information and possible inquiries, please contact your country-specific customs office.

If you cannot find your desired country, please send a request to shop@aylinkoenig.com and we try to organise an individual delivery.

Payment options:
PayPal, credit card, advance payment

Payments, as well as refunds are invoiced in Euro (EUR).

Right of return:
For a full refund, please return your online order in its original condition to our Distribution Centre within 14 days of receiving it. The articles have to be in a perfect, unworn and undamaged condition including all tags and labels.

German domestic customers can receive a free return label via our customer service. Return sendings from abroad are fee required. You can use the following address for the return sending:

by Aylin Koenig GmbH
Aylin & Tobias Freund
Johannes-Brahms-Platz 9
20355 Hamburg
Germany

The shipping costs paid by the customer will only be refunded for complete returns. Shipping costs for partials returns are paid by the customer themselves.

Customer care:
For further questions please email us at shop@aylinkoenig.com. Our service team will handle your request from Monday to Friday, 9.00am – 6.00pm (CET).