We dispatch our deliveries after the received payment via DHL within five working days. The delivery costs for the particular country depend on the particular zone:
Zone 1: Germany (Premium shipping)
Zone 2: Austria, Switzerland, Belgium, Denmark, France, Luxemburg, Monaco, Netherlands, Poland, Czech Republic, Liechtenstein, Bulgaria, Estland, Finland, Greece, Ireland, Italy, Croatia, Latvia, Lihuania, Malta, Portugal, Rumania, Sweden, Slovakia, Slovenia, Spain, UK, Cyprus
Zone 3: Israel, Russia, Turkey
Zone 4: United States, Canada
Zone 5: Australia
For orders from non-European countries, your delivery may be subject to local customs and taxes. The additional costs for the legal import, have to be paid by the customer without any authorities from Aylin Koenig. In case of further information and possible inquiries, please contact your country-specific customs office.
If you cannot find your desired country, please send a request to firstname.lastname@example.org and we try to organise an individual delivery.
PayPal, credit card, advance payment
Payments, as well as refunds are invoiced in Euro (EUR).
Right of return:
For a full refund, please return your online order in its original condition to our Distribution Centre within 14 days of receiving it. German domestic customers can receive a free return label via our customer service. Return sendings from abroad are fee required.
For further questions please email us at email@example.com. Our service team will handle your request from Monday to Friday, 9.00am – 6.00pm.